Exchange & Returns

If for whatever reason you are unhappy with your purchase we will try and be as flexible as we can so you can have something that you absolutely love instead!

To ensure a quick and easy process, please carefully read our conditions on returns and exchanges:

  • Lingerie has only been tried on over your own underwear and is in the same condition you received it.
  • The item(s) are unused with original packaging and tags still intact.
  • You must notify of your intent to exchange or return within 21 days.
  • Returns must be received by The Love Hotel within 28 days of their original delivery date.
  • The Love Hotel reserves the right to refuse refunds or exchanges on any items we deem to have been worn, altered or damaged in any way. 

For health and safety reasons we cannot accept refunds or exchanges on pleasure items including the Yoni Wand and Yoni Eggs.

HOW TO RETURN GOODS

1. Complete the online returns form to receive shipping instructions. 

2. Prepare your items by placing them in the original packaging and a copy of your original order.  

3. Post the item(s) back to us. 

We cannot be held responsible for orders lost in transit so we recommend sending your items with a registered / traceable and/or insured service.

EXCHANGES

Exchanges will be processed within 2 working days and we will cover the cost of shipping the replacement item to you.

REFUNDS

Refunds will be processed within a week of receiving the item. Refunds will be made by the original payment method for the cost of the items. Postage is not refundable.

STORE CREDIT

Store credits will be processed within 2 working days and will appear in your account within 5 working days after processing.

SALE ITEMS

No refunds or exchange on sale items.