If for whatever reason you are unhappy with your purchase we will try and be as flexible as we can so you can have something that you absolutely love instead!
To ensure a quick and easy process, please carefully read our conditions on returns and exchanges:
For health and safety reasons we cannot accept refunds or exchanges on pleasure items including the Yoni Wand and Yoni Eggs.
HOW TO RETURN GOODS
1. Complete the online returns form to receive shipping instructions.
2. Prepare your items by placing them in the original packaging and a copy of your original order.3. Post the item(s) back to us.
We cannot be held responsible for orders lost in transit so we recommend sending your items with a registered / traceable and/or insured service.EXCHANGES
Exchanges will be processed within 2 working days and we will cover the cost of shipping the replacement item to you.REFUNDS
Refunds will be processed within a week of receiving the item. Refunds will be made by the original payment method for the cost of the items. Postage is not refundable.STORE CREDIT
Store credits will be processed within 2 working days and will appear in your account within 5 working days after processing.SALE ITEMS
No refunds or exchange on sale items.
We're taking a short break!
We're making some exciting changes at The Love Hotel so any order placed between 23 June - 5 July 2019 will be shipped on 8 July 2019.
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